May 28, 2021
Road to Resolution Session 2: Jacinta Gallant’s “How to Navigate the bumps along the Road to Resolution Finding out what matters – cultivating curiosity”
The Curious Things that Happen on the Road to Resolution.
When we run into the inevitable bumps on the road to resolution, our negotiating model doesn’t always help. Our clients are often strongly defensive and feel challenged in ways that threaten their very identities. Their behavior can seem demanding, conflictual and “unreasonable”. When we try to help them see things from a different perspective, or use active listening to acknowledge the strong feelings, it is often not enough to calm the conflict. What the heck is going on and how can we help?!
In this workshop, we will examine the challenges of negotiating when the “rubber hits the road” (aka when conflict shows up). We will learn a curious (and highly effective) approach to navigating conflict to achieve real resolution.